For all customers, we accept returns of all unused and unopened products for 30 days. The items that are returned/exchanged will be replaced with a new item, in addition to a 15% restocking fee. Simply ship it back to us for a replacement item.
We do not accept returns of defective products or unopened products after 30 days.
Not all Glass products are going appear 1:1 in the photo, remember these are handmade so not every glass item is going to be the same*
Please note we must be notified within 24-48hrs of any problems. We will notify you via e-mail of your refund once we have received and processed the returned item. Please allow 7-14 business days from the date we receive your shipment for the processing of your shipment. BEFORE YOU SHIP PRODUCT(S) BACK, make sure to email us to receive a Return Merchandise Authorization (RMA) number, which you must display on the outside of the box. Inside the box, please include either a copy of the original Sales Receipt or Invoice, or a sheet of paper with your name, address, phone number, reason for return and RMA number. You must return all accessories and product component parts. Any items sent incomplete or defaced will not be given credit. Please return the product with all the original packaging, if possible, and the uncompleted warranty card and owner's manual (if applicable). For our protection, we respectfully reserve the right to refuse and return to sender any packages that do not display the RMA number. Insurance and Delivery Confirmation is required. We are not responsible for loss or damage of returned items. Please return units only to the return address we provide you, NOT to the address listed on the box.
For any returns or exchanges, please contact customer service via email at email@example.com
Note: We cannot issue credits on returned merchandise if the conditions of our Return Policy are not fully met. If an item arrives defective, we exchange the item. Customer pays the return shipping fees for the defective item and we take care of the shipping cost of the replacement item. We do not provide refunds for used items.